Terms and Conditions
Ivy Cottage Terms and Conditions
Thank you for considering Ivy Cottage for your mini-break or holiday. These terms and conditions apply to all guests. If you have any queries regarding your booking or any part of these terms, please do not hesitate to get in touch.
Minimum Stay
We operate a two-night minimum stay for all bookings.
Arrival
The cottage will be available from 3:00 PM on the day of arrival unless otherwise arranged. Please contact us approximately 30 minutes before your arrival so that we can meet you at the cottage, hand over the keys, and go through any relevant information.
Departure
Guests must vacate the cottage by 10:00 AM on the day of departure to allow us time to clean and prepare for the next visitors.
Cottage Rules
- No parties or events are permitted at the cottage.
- Smoking and vaping are strictly prohibited inside the cottage.
- Pets are not accepted, regardless of size or breed.
- The minimum age to book is 21 years.
- Please keep noise to a minimum after 10:00 PM.
- No outside footwear inside the cottage.
- Only toilet paper may be flushed due to septic tank system.
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Booking and Payment
Bookings will only be confirmed upon receipt of a non-refundable deposit of 25% of the total holiday cost. The remaining balance must be paid at least 4 weeks prior to arrival. Failure to pay will result in cancellation. Bookings within 4 weeks must be paid in full at booking. The proprietors reserve the right to refuse or cancel bookings with refund only.
The cottage accommodates a maximum of six adults plus one baby. Only those listed on the booking form may occupy the property.
We reserve the right to enter the property for inspection, repairs, or maintenance and to repossess the property without refund in case of breach of terms.
Travel cot and high chair are available at your own risk.
Wi-Fi is complimentary but not guaranteed.
Breach of Terms and Right to Evict
We reserve the right to terminate your stay without notice or refund if you breach these terms or engage in unacceptable behaviour including:
- Hosting unauthorised gatherings
- Smoking or vaping indoors
- Disturbing neighbours
- Wilful property damage
- Exceeding occupancy
Guests may be asked to vacate immediately with no compensation.
Cancellation Policy
- Full refund for cancellations made more than 14 days prior to arrival.
- 50% refund for cancellations within 14 days.
Holiday cancellation insurance is strongly recommended.
**COVID-19**: Full refund or rebooking offered if government restrictions apply.
Non-availability of Accommodation
If we must cancel your booking due to reasons beyond our control, a full refund will be issued without further liability.
Damages and Breakages
Guests are responsible for damage or breakages during their stay. Minor accidental damage is not usually charged, but significant or deliberate damage will be invoiced.
Liability
We accept no liability for loss, damage, illness, injury or death during your stay. Parents/guardians are responsible for their children at all times.
Electric Cars
We do not provide an EV charging point.
Hot Tub
The hot tub is refilled before your stay but may not reach full temperature until the following morning.
Use is entirely at your own risk. We do not accept responsibility for any illness or injury.
Hot Tub Guidelines:
- Shower before use
- No creams, lotions, or fake tans
- No heavy meals, alcohol, or sedatives before use
- 15-minute sessions only
- No more than one person per seat
- Plastic glasses only
- Children under 14 must be supervised; under 4s are not permitted
- Cover must be replaced after use
- Keep the hot tub door closed when not in use
The hot tub is a complimentary feature, not part of your booking guarantee. Misuse causing call-outs or damage will be chargeable.
Final Note
Please leave the cottage as you found it. Charges may apply for damage, loss, or failure to maintain cleanliness. We reserve the right to amend terms without notice.
General Data Protection (GDPR)
By contacting us through our website or third-party platforms, you consent to us securely holding your contact details for booking management purposes only.